F.A.Q – Frequently Asked Questions
Delivery of your products are estimates provided by our shipping providers.
Your product is made especially for you as soon as you place an order,
which is why it takes us a bit longer to deliver it to you.
It takes 2–5 business days to create a product and fulfill an order.
Shipping time depends on product availability and delivery destination.
Once an order is fulfilled and shipped, it’s delivered to the end address.
Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!
We estimate deliveries reach our customers within 2 to 5 business days or less. 97.66% of our orders are shipped within 5 business days or fewer.
Weekend order may take longer.
We consider the current order volume and our fulfillment capacity when calculating our estimated fulfillment time
Similarly, we calculate estimated shipping time according to our historical shipping data for deliveries to your area or selling region.
But the estimated delivery time is just an estimate, not a guarantee
Here are some of the reasons why an order might arrive past its EDT:
- Issues with print or embroidery files
- Products being out of stock
- Shipping related delays like failed delivery attempts, service disruptions, or harsh weather conditions
Nonetheless, we work hard to meet our delivery estimates with each order.
If you’re ever in a situation where the EDT has passed, please wait a bit longer.
Then, once 5 days have passed, get in touch with us via email or chat, and we’ll take a look.
Fulfillment time is the time it takes to make your custom-ordered product.
Our fulfillment time is calculated in business days, and it’s 2–5 business days for all production techniques.
Apparel products are generally packaged in polymer mailers.
If there’s more than one product, after putting each item in its own separate polymer bag, we then place them all together in a polymer mailer.
For all DTG apparel orders fulfilled in Australia, we use compostable eco mailers.
These mailers have the supplier’s name and composting instructions on them.
Hats are packaged in corrugated cardboard boxes.
To pack phone cases, we use kraft mailers. For biodegradable phone covers, we use small cardboard boxes.
Jewelry is packaged in an eco-friendly black leatherette-covered box with a magnetic closure and cloth inlay.
When shipped, they are put in an additional cardboard box.
Sublimated products like socks are packaged in polymer mailers.
Home & living
Most sublimated items go in polymer mailers.
Mugs are packaged in cardboard boxes.
Canvases also come in cardboard boxes ranging in dimensions of 12 × 18 × 2 to 28 × 38 × 6 in.
Framed posters are first wrapped in tissue paper to protect them from scratches and then wrapped in a layer of adhesive bubble wrap.
Finally, they’re encased in a thicker, more durable bubble wrap to add extra protection during shipment.
Posters are shipped in triangular kraft boxes to ensure safe delivery and avoid the use of plastic caps.
We know sustainable packaging is important to our customers, and we’re committed to finding the most sustainable solutions we can.
As our first step toward more earth-friendly packaging, we recently started using bags made of post-consumer recycled plastics for all apparel orders shipped from our in-house facilities. The share of recycled plastic per bag depends on each facility, but it’s at least 50% for the outside (white or grey) packaging and at least 30% for the inside (clear) bags that are used in multi-item shipments.
PCR packaging protects the products just as well as the virgin plastic bags, and they look almost the same.
However, choosing PCR plastic over virgin plastic is the right thing to do to minimize the environmental impact plastic has on our planet.
Some of our products come individually packaged to protect their shape and provide extra durability.
Here are the products we may ship separately:
- snapback hats, trucker hats, dad hats/baseball caps, and visors
- postcards and stickers
- pillows with stuffing
- framed posters
- canvas bean bag cases
- keychains and pet tags
- water bottles
- blanketsIn some cases, we may fulfill products from the same order in different facilities, which means they’ll be shipped separately.
Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email with a tracking number.</br>
You can click on that number to see the latest updates on your shipment’s location via our tracking page.
When an order is out for delivery, updates on its status will depend on the carrier service.
If you encounter any issues, you can contact us at email@example.com, and we’ll do our best to help you.
YES. Just because a shirt may be in a boys section, if it is unisex, it can be used for girls as well.
Due to the design’s we may list unisex in either boys or girls, men or women.
NO. We design each shirt and position them uniquely.
Please be sure to double check your product before checking out.
MJLNY has partnered with Native to give your customers the option to offset all CO2 emissions associated with their order.
Profit from this shipping method will be used to fund projects around the world that reduce carbon emissions.
By choosing this option, your customers will offset the average emissions.
CO2 dioxide is the most common greenhouse gas that comes from burning fossil fuels, manufacturing, agriculture, and other economic activities, contributing to global warming.
There are other gases responsible for climate change, however, for the ease of calculations, they’re all quantified in one single metric called CO2 emissions.
CO2 offsetting is a practice of funding projects that reduce or absorb CO2 emissions related to personal or business activities.